![]() It is the most common situation for a USB port to not work properly. ![]() If your Seagate external hard drive is not showing up in Windows 10, 8 or 7, the problem may be as simple as a USB port. ![]() We will respond, promptly, to your email request with appropriate instructions.įor a list of international telephone numbers to Seagate Support and alternative methods of contact, please access *There is no safety issue with these products. Support is also available through Seagate’s call center: 1-800-SEAGATE (1 800 732-4283)Ĭustomers can expedite assistance by sending an email to Seagate Please include the following disk drive information: model number, serial number and current firmware revision. To determine whether your product is affected, please visit the Seagate Support web site at. Retail products potentially affected include the Seagate FreeAgent® Desk and Maxtor OneTouch® 4 storage solutions.Īs part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products. In some circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on. Seagate has isolated a potential firmware issue in certain products, including some Barracuda 7200.11 hard drives and related drive families based on their product platform*, manufactured through December 2008.
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